Fitbit Luxe

Domestic Orders:

• Domestic orders are shipped using Kerry Express Thailand or SCG Express.
• A tracking number will be provided once the parcel is sent out.
• Orders are dispatched within 1-3 business days from our Bangkok Warehouse.
• Delivery times range from 1-3 business days, depending on your order time.
• Please note that a recipient's signature is required for delivery.
• We ship after receiving payment. It may take a few hours for tracking numbers to activate on the shipper's site.

Standard Shipping:

• Standard shipping is free for all domestic orders.

Next Day Delivery :

• Fee: 85 THB
• Delivery window: 3 pm to 7 pm (Mon-Sat)

Conditions:

• Arrives on the next business day.
• Available in the Bangkok area.
• Applicable only for in-stock items.
• Deliveries on Sundays and public holidays will occur on the following business days.

Express Delivery by Lalamove (Bangkok Area):

• Order over 15,000 THB: Free
• Order under 15,000 THB: 350 THB
• Order on our website, provide shipping details, make payment, and our team will confirm the delivery time.

Conditions:

• Available from 9 am to 4 pm, Mon-Fri (excluding public holidays).
• Applicable only for in-stock items.

Fast Delivery by Lalamove (Greater Bangkok):

• Fee: 450 THB
• Order on our website, provide shipping details, make payment, and our team will confirm the delivery time.

Conditions:

• Available from 9 am to 3 pm, Mon-Fri (excluding public holidays).
• Applicable only for in-stock items.

International Orders:

• International orders are shipped via FedEx, DHL, or EMS.
• A tracking number will be provided upon parcel dispatch within 1-7 business days from our Hong Kong Warehouse.
• Delivery time varies between 3 to 15 business days, depending on the chosen shipping type.
• A signature is required for the delivery of international orders.

Office location:

61/33 Moo 6, Sao Thong Hin, Bangyai, Nonthaburi 11140, Thailand

Working hours:

9:00-18:00 Monday-Friday, by appointment only (We will be closed on public holidays)

Contact phone number:

(66)062-236-3322 Natthakorn

(66)080-201-1234 Weerawat

LINE:

ID @groov.asia

Email:

To contact us via email, Please submit our contact form and we will reply as soon as we can.

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