Returns: Our return policy is valid for 3 days from the date of purchase. If more than 3 days have elapsed since your purchase, we regret to inform you that we cannot facilitate a refund or exchange.
To be eligible for a return, the item must be unused and in the same condition as when the customer received it. Additionally, the product should be in its original packaging.
Specific categories of goods are exempt from being returned, including perishable items like food, flowers, newspapers, or magazines. Similarly, intimate or sanitary goods, hazardous materials, and flammable liquids or gases cannot be returned.
Moreover, the following items are non-returnable:
- Gift cards
- Downloadable software products
- Select health and personal care items
A receipt or proof of purchase is required to initiate a return. Please refrain from sending your purchase back to the manufacturer.
In some instances, only partial refunds will be granted (where applicable) for:
- Books showing clear signs of use
- Opened CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record
- Items not in their original condition, damaged, or missing parts for reasons unrelated to our error
- Items returned more than 30 days post-delivery
Refunds: Upon receipt and inspection of your returned item, you will receive an email notification confirming the reception. Subsequently, we will inform you of the approval or rejection of your refund request. If your request is approved, the refund will be processed, and the credited amount will be automatically applied to your original method of payment within a specific timeframe.
Only payment by bank transfer will get the full refund; a refund with a credit card payment will deduct the processing fee. We recommend getting our store credit to receive the full amount.
Delayed or Missing Refunds: If a refund is yet to be reflected in your bank account, begin by checking your account once more. Following that, contact your credit card company, as there might be a delay before the refund is officially processed. Should you encounter further delays, consider contacting your bank, thinking processing times may vary. Should you have completed these steps but still have not received your refund, kindly contact us at order@groov.asia.
Refunds of more than 10,000 THB can take 10-30 business days.
Sale Items: Regrettably, only regular-priced items are eligible for refunds; sale items are exempt from this provision.
Exchanges: Exchanges are facilitated solely for defective or damaged items. If you require an exchange for the same item, please send us an email at order@groov.asia and mail the item to the following address: GROOV Information Aesthetics 61/33 Moo 6 Sao Thong Hin, Bangyai Bangkok, Nonthaburi 11140, Thailand.
Gifts: If an item was designated as a gift during purchase and dispatched directly to you, a gift credit will be issued for the equivalent value upon receipt of the returned item. A gift certificate will be dispatched to you accordingly. However, if the item wasn't marked as a gift during purchase, or if the gift provider had the order sent to them for later gifting, a refund will be issued to the gift giver, notifying them of the return.
Shipping: For product returns, please send the item to GROOV Information Aesthetics 61/33 Moo 6 Sao Thong Hin, Bangyai Bangkok, Nonthaburi 11140, Thailand
The cost of return shipping is your responsibility, and this expense is non-refundable. If a refund is granted, the return shipping cost will be deducted from the refunded amount.
The time for your exchanged product to reach you may vary depending on your location.
For items exceeding 2000 THB, we recommend using a traceable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.