Facebook Portal

Stay and feel connected to the people you love most. Portal feels less like a video call and more like you’re in the same room — even when you’re miles apart.

If you can’t be there, feel there

Connecting through Portal feels like being together in the same room, even when you’re far apart. And Portal makes it easier to connect more regularly with the most important people in your life.

• Smart Camera and Smart Sound
• Private by design
• Connect with Messenger
• Share content
• Alexa built-in
• Display photos and notifications

Move and talk freely with Smart Camera and Smart Sound

Keeps everyone in frame

As more people enter a room, Smart Camera automatically widens to keep everyone in view, so you don’t miss a moment

• Follows the action

• Keeps everyone in frame

• Voice-enhancing microphones

• Camera and microphone off

Private by design

Portal was created with privacy, safety and security in mind. And it has clear and simple settings, so you stay in control.

• You can completely disable the camera and microphone with a single tap, or block the camera lens with the camera cover provided.
• Facebook doesn’t listen to, view or keep the contents of your Portal video calls. Your Portal conversations stay between you and the people you’re calling.
• For added security, Smart Camera uses AI technology that runs locally on Portal, not on Facebook servers. Portal’s camera does not use facial recognition and does not identify who you are.
• Like other voice-enabled devices, Portal only sends voice commands to Facebook servers after you say, “Hey Portal.” You can delete Portal’s voice history in your Facebook Activity Log.

Connect with friends, even if they don’t have Portal

Use your voice to easily call friends and family on Messenger — calls can be made seamlessly to and from smartphones and tablets. And you can bring up to six other people into a group call.

Experience more together

With Story Time on Portal, you can become some of your children’s favorite characters as you read along to well-loved stories. And if friends or family also have Portal, you can listen to your favorite music together as if you were in the same room, without delays or feedback.

Share the music you love

Enjoy your favorite songs, albums or playlists with your friends. Sing along or have a dance party from miles away.

Alexa built-in

Portal has Alexa built-in, so you can ask a question, set a timer, add items to your shopping list, control your smart home and more. Just ask.

Stay close with Superframe

When you’re not on a call, Portal can display your Facebook photos and videos. You can also see when your closest contacts are available to connect, and get birthday reminders.

Surround yourself with sound

Play your favorite music on Portal, and powerful speakers will fill your room with rich, hi-fi sound.

Specs

• Display 10.1"

• Resolution 720p or 1200x800 (WXGA)

• Camera 12MP 140° DFOV

• Audio 10w (2 full-range drivers)

• Microphone 4-mic array (2 front, 2 rear) 360° pickup

• Ambient Light Sensor : Yes

• Wireless Wi‑Fi (802.11a/b/g/n/ac) Dual band MIMO (2.4GHz and 5GHz)

• Bluetooth 4.2 technology

• Size 9.84” W x 8.20” H x 3.68” D

In the Box 

• Portal,
• camera cover,
• power cord and quick start guide 

Domestic Orders:

• Domestic orders are shipped using Kerry Express Thailand or SCG Express.
• A tracking number will be provided once the parcel is sent out.
• Orders are dispatched within 1-3 business days from our Bangkok Warehouse.
• Delivery times range from 1-3 business days, depending on your order time.
• Please note that a recipient's signature is required for delivery.
• We ship after receiving payment. It may take a few hours for tracking numbers to activate on the shipper's site.

Standard Shipping:

• Standard shipping is free for all domestic orders.

Next Day Delivery :

• Fee: 85 THB
• Delivery window: 3 pm to 7 pm (Mon-Sat)

Conditions:

• Arrives on the next business day.
• Available in the Bangkok area.
• Applicable only for in-stock items.
• Deliveries on Sundays and public holidays will occur on the following business days.

Express Delivery by Lalamove (Bangkok Area):

• Order over 15,000 THB: Free
• Order under 15,000 THB: 350 THB
• Order on our website, provide shipping details, make payment, and our team will confirm the delivery time.

Conditions:

• Available from 9 am to 4 pm, Mon-Fri (excluding public holidays).
• Applicable only for in-stock items.

Fast Delivery by Lalamove (Greater Bangkok):

• Fee: 450 THB
• Order on our website, provide shipping details, make payment, and our team will confirm the delivery time.

Conditions:

• Available from 9 am to 3 pm, Mon-Fri (excluding public holidays).
• Applicable only for in-stock items.

International Orders:

• International orders are shipped via FedEx, DHL, or EMS.
• A tracking number will be provided upon parcel dispatch within 1-7 business days from our Hong Kong Warehouse.
• Delivery time varies between 3 to 15 business days, depending on the chosen shipping type.
• A signature is required for the delivery of international orders.

Office location:

61/33 Moo 6, Sao Thong Hin, Bangyai, Nonthaburi 11140, Thailand

Working hours:

9:00-18:00 Monday-Friday, by appointment only (We will be closed on public holidays)

Contact phone number:

(66)062-236-3322 Natthakorn

(66)080-201-1234 Weerawat

LINE:

ID @groov.asia

Email:

To contact us via email, Please submit our contact form and we will reply as soon as we can.

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