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FAQ
Are you an authorized reseller?
YES! We are an authorized reseller in Thailand.
Where are you located?
Our office is located in Bang Yai, Nonthaburi, Thailand.
61/33 Moo 6, Sao Thong Hin, Bangyai
Nonthaburi 11140 THAILAND
Business Hours: Mon-Fri 10:00-18:00
*Visit by appointment only.
Do you ship from Thailand?
YES, We ship all orders from our warehouse here, in Bangkok, Thailand.
How long does it take to dispatch my order?
We dispatch in-stock items within 1-2 business day. Orders placed during a weekend or public holiday will be processed the next business day.
Important Note: If the product is not in our inventory, please see an estimated delivery on each product page.
Can I pick up my order?
YES! Pickup is available by appointment.
Simply select “Pickup” at checkout, then complete your purchase online.
Once you’ve placed your order, our support team will contact you then you can schedule a pickup with us.
Important note: If the product is on backorder, we will contact you when it is ready for pickup. If you would like to check if the items in your order are in stock, we recommend you go to each product page.
Can I order via Shopee, Lazada or LINE?
Can I request a tax invoice?
I need a quotation for my company, what can I do?
Talk with us
- General questions / Book for an appointment
Thai (+66) 062-236-3322
Eng & Thai (+66) 080-201-1234 *Facetime audio, WhatsApp or LINE only
*If we couldn't pick up the phone. Please contact via email or fill out our contact form below. We'll get back to you asap.
Email: hello@groov.store
